Introduction
At Aikin/AikinClub, a brand owned and operated by Mathrithms Technologies Pvt Ltd, we prioritize the satisfaction of our clients above all else. As a recruitment consulting company, we aim to deliver exceptional services that meet the specific needs and expectations of our clients. This Client Satisfaction and Feedback Policy outlines our approach to ensuring client satisfaction and the importance of feedback in continuously improving our recruitment services.
Commitment to Client Satisfaction
Aikin is committed to providing high-quality, tailored recruitment services that align with the unique needs of each client. We focus on:
- Understanding client needs: We take time to understand our clients' organizational goals, culture, and recruitment requirements, ensuring that we deliver candidates who align with those expectations.
- Delivering quality candidates: Our recruitment process is designed to identify the most qualified and suitable candidates for our clients, ensuring that placements are made based on merit, experience, and compatibility with the client’s specific needs.
- Providing exceptional service: We aim to deliver superior service at every stage of the recruitment process, from initial consultation to candidate placement, and beyond.
Regular Communication and Updates
We believe that transparent and regular communication is key to maintaining high client satisfaction. Aikin ensures that clients are kept informed throughout the recruitment process with:
- Frequent updates: Clients will receive timely updates on candidate progress, including the status of shortlisting, interviews, and final placements.
- Clear communication channels: Clients have direct access to their dedicated Aikin recruitment consultant, who is available to address any concerns or queries that arise during the process.
- Responsive support: Aikin ensures prompt responses to any client inquiries or requests, ensuring smooth and efficient communication.
Client Feedback Mechanism
Aikin values client feedback as a vital tool for continuously improving our services. We encourage clients to provide feedback on:
- Recruitment process: Clients are invited to share their thoughts on the overall recruitment process, from the quality of candidates presented to the speed and efficiency of the hiring process.
- Candidate quality: We welcome feedback on the performance of candidates placed through Aikin, including their fit with the client’s team, job satisfaction, and performance in the role.
- Service delivery: Clients are encouraged to evaluate the quality of the support and service they received from Aikin’s team, including communication, professionalism, and responsiveness.
To facilitate this, Aikin will:
- Send regular satisfaction surveys: After each recruitment engagement, Aikin will send a satisfaction survey to clients to capture their feedback and assess areas for improvement.
- Schedule review meetings: Aikin will offer clients the opportunity for review meetings to discuss any concerns, gather in-depth feedback, and ensure continuous improvement of services.
Handling Client Concerns and Issues
Aikin is dedicated to resolving any concerns or issues clients may encounter during the recruitment process. If a client is not satisfied with any aspect of the service, we will:
- Listen actively: Aikin will promptly acknowledge any concerns raised by clients and listen to their feedback carefully to fully understand the issue.
- Investigate the situation: We will investigate the issue and identify the root cause to ensure that corrective actions are taken.
- Take corrective action: If needed, we will take prompt corrective actions to resolve the issue, including revisiting candidate selections, improving communication, or adjusting the recruitment strategy.
- Follow up: After resolving the issue, Aikin will follow up with the client to ensure that the solution was effective and that the client is satisfied with the outcome.
Continuous Improvement
Aikin views client feedback as an essential part of our commitment to continuous improvement. We will use the feedback provided by clients to:
- Refine our recruitment process: Based on client input, Aikin will make adjustments to enhance the efficiency, effectiveness, and quality of our recruitment services.
- Train and develop staff: We will use feedback to identify areas for improvement in our team’s skills, training, and knowledge, ensuring our staff is equipped to deliver the best possible service to clients.
- Enhance client experience: We will continually refine our approach to client service, ensuring a personalized and professional experience for each client, from initial consultation to post-placement support.
Legal Compliance
Aikin is committed to operating in full compliance with all applicable labor laws and regulations, including those that pertain to recruitment practices. We ensure that all feedback and client data are handled with the utmost confidentiality, in accordance with data protection and privacy laws.
Legal Information
Aikin is a brand of Mathrithms Technologies Pvt Ltd. For legal and tax purposes, the following details may be referenced:
- CIN: U72900UR2022PTC013816
- GSTIN: 05AAPCM6346R1ZL
Contact Us
For any questions or concerns regarding our Client Satisfaction and Feedback Policy, or to provide feedback, please contact us at:
- Email: hello@aikin.club
- Phone: +91-8474985454
- Address: B-1/32 Adarsh Gram Vasudev Residency, Dehradun Road Behind Andhra Bank, Adarsh Gram, Rishikesh, Dehradun, Uttarakhand (249201), India
At Aikin, client satisfaction is at the heart of everything we do. We are dedicated to providing high-quality recruitment services and continuously improving our offerings based on client feedback. Through open communication, timely updates, and a commitment to resolving concerns, we aim to build lasting relationships with our clients and ensure the success of every recruitment engagement.
