Introduction
At Aikin/AikinClub, a brand owned and operated by Mathrithms Technologies Pvt Ltd, we value open, clear, and transparent communication with our clients. As a recruitment consulting company, we strive to ensure that all interactions, updates, and expectations are communicated effectively to foster a collaborative and trusting relationship with our clients. This policy outlines our commitment to communication and transparency throughout the recruitment process.
Clear and Regular Communication
Aikin commits to maintaining clear and consistent communication with clients throughout the entire recruitment lifecycle. This includes:
- Timely updates: We will provide regular updates to clients regarding the progress of candidate searches, interview schedules, and placement statuses.
- Clear expectations: At the outset of each recruitment project, Aikin will define the scope of work, expected timelines, and deliverables, ensuring that clients know what to expect at each stage.
- Prompt response: We pledge to respond to client queries and concerns promptly, ensuring that no communication is delayed or overlooked.
Transparency in Candidate Selection Process
Aikin ensures that the candidate selection process is transparent and aligned with client needs and expectations. This includes:
- Detailed candidate profiles: We provide clients with comprehensive candidate profiles that include qualifications, experience, skills, and other relevant information.
- Clear evaluation criteria: We will outline the criteria used to evaluate candidates, ensuring that clients understand the selection process and the rationale behind the candidate recommendations.
- Feedback loop: Aikin encourages feedback from clients at each stage of the recruitment process to ensure alignment with their expectations and preferences.
Client Involvement in the Recruitment Process
Aikin believes in involving clients as active participants in the recruitment process. This allows us to tailor our services to the specific needs of the client. We ensure:
- Collaborative approach: Clients are encouraged to be involved in the interview process, shortlisting candidates, and providing input on candidate assessments.
- Open discussions: We facilitate open and honest discussions with clients about the suitability of candidates, ensuring that any concerns or preferences are addressed promptly.
- Clear timelines: Aikin will provide clients with a clear timeline of the recruitment process, from job description finalization to candidate placement, ensuring transparency in expected timeframes.
Transparency in Recruitment Fees and Costs
Aikin is committed to maintaining full transparency regarding any recruitment fees and costs. This includes:
- Clear pricing structure: We will provide clients with a detailed breakdown of the costs associated with recruitment services before any work begins.
- No hidden charges: Aikin will not impose any hidden charges or unexpected fees throughout the recruitment process.
- Agreement on terms: All fees, payment terms, and conditions will be clearly outlined in the service agreement, ensuring clients are fully aware of their financial obligations.
Handling of Confidential Information
Aikin respects the confidentiality of all client and candidate information. We are committed to:
- Data privacy: Ensuring that any personal or professional data shared by clients or candidates is handled in accordance with relevant data protection laws and policies.
- Confidential discussions: Ensuring that all sensitive client information remains confidential and is only shared with authorized personnel within Aikin and relevant external partners under confidentiality agreements.
- Transparent reporting: Providing clear and honest reporting of candidate status, including any challenges or changes in the recruitment process.
Client Feedback and Continuous Improvement
Aikin values client feedback and uses it as a tool for continuous improvement of our services. We encourage clients to provide honest and constructive feedback on:
- Service quality: Clients are encouraged to share their experiences and provide input on how we can improve our recruitment services.
- Issue resolution: We welcome feedback regarding any issues or challenges faced during the recruitment process, and we aim to address them in a timely and effective manner.
Legal Compliance
Aikin adheres to all relevant legal and regulatory requirements regarding recruitment practices. We expect our clients to do the same. This includes:
- Employment law compliance: Ensuring that all recruitment activities comply with local, national, and international labor laws.
- Fair hiring practices: Encouraging transparency in all hiring decisions, ensuring that all candidates are evaluated based on merit, skills, and qualifications, in line with equal opportunity and non-discriminatory practices.
Legal Information
Aikin is a brand of Mathrithms Technologies Pvt Ltd. For legal and tax purposes, the following details may be referenced:
- CIN: U72900UR2022PTC013816
- GSTIN: 05AAPCM6346R1ZL
Contact Us
For any questions or concerns regarding our Client Communication and Transparency Policy, please contact us at:
- Email: hello@aikin.club
- Phone: +91-8474985454
- Address: B-1/32 Adarsh Gram Vasudev Residency, Dehradun Road Behind Andhra Bank, Adarsh Gram, Rishikesh, Uttarakhand (249201), India
In conclusion, Aikin is committed to fostering transparent, clear, and effective communication with our clients throughout the recruitment process. We believe that open communication is essential for building strong, lasting relationships with our clients and ensuring the successful placement of qualified candidates. By adhering to this policy, we aim to provide exceptional service and achieve mutually beneficial outcomes for both our clients and candidates.
