Introduction
At Aikin/AikinClub, a brand owned and operated by Mathrithms Technologies Pvt Ltd, we are committed to ensuring that all candidates, clients, and employees are treated with respect and fairness throughout the recruitment process. We recognize that grievances may arise during recruitment or placement activities, and it is essential to have an accessible, transparent, and effective process for addressing these concerns. This Grievance Redressal Policy aims to provide a clear framework for resolving any grievances or complaints in a timely and impartial manner.
Purpose
The purpose of this policy is to ensure that:
- Candidates, clients, and employees can raise concerns or complaints regarding the recruitment process, professional interactions, or other matters affecting their experience with Aikin.
- All grievances are addressed promptly, fairly, and effectively to maintain trust and ensure a high standard of service.
Scope
This policy applies to all grievances and complaints raised by:
- Candidates: Concerns related to job applications, placement processes, communication issues, and any other aspects of recruitment services provided by Aikin.
- Clients: Concerns related to recruitment services, candidate selection, communication, or any other matters affecting the hiring process.
- Employees: Any internal grievances related to the work environment, policies, or internal processes.
Process for Raising a Grievance
Aikin encourages candidates, clients, and employees to voice any concerns as soon as they arise. The following steps outline the grievance redressal process:
- Step 1: Filing the Complaint
- Complaints or grievances should be submitted in writing via email to hello@aikin.club, clearly detailing the nature of the complaint, the involved parties, and any supporting documentation or evidence.
- In urgent cases, grievances may be reported by phone to +91-8474985454 or via our official communication channels.
- Step 2: Acknowledgment
- Upon receipt of a grievance, Aikin will acknowledge the complaint within 2 business days, providing the complainant with an acknowledgment receipt and an estimated timeline for resolution.
- Step 3: Investigation
- A thorough investigation will be conducted by a designated grievance officer or team. This may involve gathering information from relevant parties, reviewing records or communications, and addressing any immediate issues or concerns.
- Step 4: Resolution
- Once the investigation is complete, a resolution or response will be provided to the complainant within a reasonable timeframe (usually 10 business days).
- If the grievance is found to be valid, appropriate action will be taken to resolve the issue and prevent its recurrence.
- Step 5: Escalation
- If the complainant is unsatisfied with the resolution or feels the issue has not been adequately addressed, they may escalate the grievance to higher management for further review.
- The escalation will be reviewed by the senior leadership team, and the final decision will be communicated to the complainant.
Confidentiality
All grievances will be handled with the utmost confidentiality. The details of the grievance will only be shared with those who are involved in the resolution process. Aikin will take all necessary steps to protect the identity and privacy of the complainant, especially if the grievance involves sensitive information.
Non-Retaliation
Aikin strictly prohibits retaliation against anyone who raises a grievance or participates in the grievance resolution process. No candidate, client, or employee will face negative consequences for voicing concerns in good faith.
Continuous Improvement
Aikin is committed to continuous improvement in all aspects of our services. As part of our grievance redressal process, we actively seek feedback from all parties involved to ensure that our recruitment practices and client relations are fair, transparent, and effective.
Contact Information
For any grievances or concerns, please contact us via the following channels:
- Email: hello@aikin.club
- Phone: +91-8474985454
- Address: B-1/32 Adarsh Gram Vasudev Residency, Dehradun Road Behind Andhra Bank, Adarsh Gram, Rishikesh, Uttarakhand (249201), India
Legal Compliance
Aikin adheres to all applicable laws and regulations concerning grievance redressal processes. We are committed to resolving grievances in compliance with industry standards and legal requirements.
At Aikin, we value transparency, integrity, and fairness. We are dedicated to resolving any grievances swiftly and efficiently while maintaining the trust and respect of our candidates, clients, and employees. If you have a concern, please do not hesitate to reach out, and we will ensure that it is addressed in a fair and professional manner.
